All financial institutions and public agencies that have implemented Control Information must incorporate the operational processes into internal routines. It is a prerequisite that both the financial institutions and the public agencies that have implemented this solution, arranges their own routines and systems so that the routines defined below function appropriately. The 6 operational processes for Control Information is presented in the table below.

Routine Stakeholders Link
Security breach (incl. privacy breach) Operations personnel
IT Security
Product Management
Link to Security breach
Notifications Operations personnel
Product Management
Link to Notifications
Error handling Operations personnel
Product Management
Link to Error handling
Question management Operations personnel
Product Management
Business management
Link to Question management
Change management Product Management
Business management
Link to Change management
Case information from and to
public agencies (norwegian version)
Business management
Legal
Link to Case information from and to
public agencies

Change log

Date Version Change Link in document
01.12.20 1.1 Routine “Security breach” extended to include privacy breach. A few steps corrected in the routine to make sure that all parties (using Control API) who may have been affected, are contacted if a breach occurs Link to Security breach (incl. privacy breach)
09.09.20 1.0 Routine for “Security breach” uploaded. Link to Security breach
24.08.20   Added purpose of routine in “Case information from and to public agencies” Link to Case information from and to public agencies
19.08.20   Updated “Case information from and to public agencies”, Police contact information has been added to the second slide. Link to Case information from and to public agencies
06.07.20 1.0 First version of 5 processes published on Github: Notifications, error handling, question management, change management, and case information from and to public agencies.